I reside in the US and have a Virgin UK pay as you go plan. How may I top up from the U...

GetHuman3880593's customer service issue with Virgin Mobile (UK) from November 2019

Help with my Virgin Mobile (UK) issue
First: share to improve GetHuman3880593's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3880593 may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
The issue in GetHuman3880593's own words
I reside in the US and have a Virgin UK pay as you go plan. How may I top up from the US. I don't have a cc attached to this plan and would prefer to top up b y giving you a cc on the phone. I tried calling from the US on my UK phone and thought the call was free but ended up using nearly all my credit. My Virgin no is ** *** *** ****. I can be reached emailed or texted on my US mobile ** *** ***. **** I will be in Europe next week but not in the UK and would like to use my Virgin UK mob in the EU. I look forward to hear back from you shortly. Thank You A. Hopenhajm

GetHuman3880593 did not yet indicate what Virgin Mobile (UK) should do to make this right.

How GetHuman3880593 fixed the problem

We are waiting for GetHuman3880593 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Virgin Mobile (UK)'s attention and get better help faster. Tap below to get started.
Having Virgin Mobile (UK) issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Virgin Mobile (UK)

Customer service issue
Reported by GetHuman3880593
Nov 4th, 2019 - a year ago
Not resolved
Seen by 1 customer so far
Similar issue to 348 others
0 customers following this

Timeline

GetHuman3880593 started working on this issue
Nov 4th, 2019 2:32pm

Change of Address? Free Concierge.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians