Please either give me my money back or reinstate my my Sim with the correct level of credit.

GetHuman1616286's customer service issue with Virgin Mobile (UK) from November 2018

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The issue in GetHuman1616286's own words
Use the service I had paid for in advance. It was removed without any consent and money taken. ... Virgin mobile cut my phone off which had around £** of credit on it. Disgusting. If that's how you treat people then I won't ever consider using you for flights, internet, TV, mobile or nothing. No wonder Richard Branston lives on a big Island in the Caribbean.
I needed to use the phone in an emergency.
I'd be happy with a new SIM and the credit owed on it or a refund of the credit stolen by Virgin.
I was a customer for many years. Maybe **. I don't expect a company to take away the service and my money without asking me.
Yes. I gone into shop. I will mailed them. Had a web chat. Very very poor response from all.
I have an issue with Virgin Mobile (UK) too
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Virgin Mobile (UK)

Virgin Mobile
Customer service issue
Reported by GetHuman1616286
Nov 24th, 2018 - 10 mons ago
I have an issue with Virgin Mobile (UK) too
Fixed
Seen by 6 customers so far
Similar issue to 133 others
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Items needed
Account holder name
Account number
Billing address
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Last 4 digits of Social Security number
Timeline
GetHuman1616286 started working on this issue
Nov 24th, 2018 2:26pm
GetHuman1616286 indicated the issue is not fixed yet.
Nov 27th, 2018 2:46pm
GetHuman1616286 indicated the issue is not fixed yet.
Nov 27th, 2018 2:52pm