To whom it may concern:***My name is Mr James Richard Brougham (not to be confused with...

GetHuman1193542's customer service issue with Virgin Mobile (UK) from September 2018

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The issue in GetHuman1193542's own words
To whom it may concern:***My name is Mr James Richard Brougham (not to be confused with my father James Francis Brougham who has a virgin mobile and broadband account with yourselves).*We both live at *** Walton Hall Avenue West Derby Liverpool L** *BY.****I have been doing recent credit checks and it appears that I owe you £** in regards to an old mobile phone account i had with yourselves in ****. I do not have any information regarding this account as it was nearly ten years ago.***I was completely unaware that i had an outstanding debt as this account was meant to be closed around **** and i have not received any correspondence regarding this matter to my home address or email.***I am willing to settle the outstanding debt if the amount is due to be paid in order to actually clear the account and have it closed as it was meant to be.****Please find below my details:***Full name: Mr James Richard Brougham***Date of Birth: *************Address: *** Walton Hall Avenue, Liverpool, L** *BY**Account: Virgin Mobile Telecoms Mobile Phone Account (Blackberry)**Account Start Date: ************Purchased in: Liverpool City Centre Branch, Church Street.**Account Status: In arrears**Current Balance: £**.****Default*Delinquent Balance: £**.****Account Number (as appears on Equifax: XXXXXX********I would like this to be resolved as a matter of urgency as this is having a great impact on my official credit file. If it appears on your end that no debt has been occurred can I also have that in writing as soon as possible. This is such a frustrating situation and I just need and want this to be removed as quick as possible one way or another. I have been in contact with many of your customer service advisors to which I have had no help hopefully you can provide a solution as a matter of urgency.****Kind Regards**James Richard Brougham************
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Virgin Mobile (UK)

Customer service issue
Reported by GetHuman1193542
Sep 24th, 2018 - 4 mons ago
I have an issue with Virgin Mobile (UK) too
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GetHuman1193542 started working on this issue
Sep 24th, 2018 9:19pm