I am awaiting a refund from Virgin Atlantic for a flight on ******** (flight * VS-* fro...

GetHuman5507047's customer service issue with Virgin Atlantic from December 2020

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The issue in GetHuman5507047's own words
I am awaiting a refund from Virgin Atlantic for a flight on ******** (flight * VS-* from Heathrow to JFK). My booking reference was FFP*V*. I spoke to a customer rep. about a month ago who said she would put through the request to the refund department. Then, on October **th I received an e-mail from the Refunds Department saying that my refund ha been processed and that I would be receiving it within * to ** working days. It was to be refunded to the original form of payment on my VISA card ending in ****. So far, the refund has not appeared on my account. I am writing to determine the status of this refund, whether it was sent to the proper account, and finally, to resolve this issue. Thank you. Ruth Kaplan

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Virgin Atlantic

Customer service issue
Reported by GetHuman5507047
Dec 1st, 2020 - 2 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 264 others
0 customers following this


GetHuman5507047 started working on this issue
Dec 1st, 2020 4:00pm

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