We have an issue of being mis sold virgin Atlantic tickets for a flight to India to sca...

GetHuman-findanji's customer service issue with Virgin Atlantic from October 2019

Help with my Virgin Atlantic issue
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The issue in GetHuman-findanji's own words
We have an issue of being mis sold virgin Atlantic tickets for a flight to India to scatter our mum's ashes **We booked with opodo and they didn't give the terms and conditions of the ticket told me the tickets included * check in bags**Only when I called virgin I found out I can't upgrade with air miles to premium economy or pay for legroom and advised we would have to pay £*** to add the baggage and we can only do this at the airport **I had an ordeal with your special assistance people who insisted on a mediform to be filled in despite my advising a fit to letter was being done by dad's GP **ALL THIS LED TO OUR **YO dad deciding he doesn't feel confident to go now **I tried to get help from my credit card company as virgin said the terms of the ticket should have been explained to me and weren't however chargeback say as virgin get the ticket money they can't charge back **I know its a big ask but Can you help me and reclaim the money from opodo who are now selling your tickets ? As check in luggage was included at point of sale i thought i was getting classic economy tickets ***To my shock when I called virgin was the time I was made aware of what I had brought **No one can compensate me for the distress .feeling just now but with * less than * weeks to go for the flight I'm appealing to you due to the nature of the trip to assist me **My booking ref is CT**** **Thanks in advance for any help you can give I always fly with virgin due to your great service and usually book direct but on this occasion I used sky scanner and thought I would try booking tickets via opodo **Yours sincerely *ANJALI PATEL************* (UK)

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Virgin Atlantic

Customer service issue
Reported by GetHuman-findanji
Oct 16th, 2019 - 2 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 1229 others
0 customers following this

Timeline

GetHuman-findanji started working on this issue
Oct 16th, 2019 3:11pm
GetHuman-findanji indicated the issue is not fixed yet.
Oct 16th, 2019 9:07pm

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