my copper residential landline stopped working in february ****. Techs came to the buil...

GetHuman970981's customer service issue with Verizon Repair from August 2018

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The issue in GetHuman970981's own words
my copper residential landline stopped working in february ****. Techs came to the building and verified the problem is in the street * outside the building. An open ticket was established for street crew repair of the line. Been getting nothing but the runaround ever since. The open ticket is acknowledged and then another month is added to the expected repair date each time we make contact with Verizon support. It's been * MONTHS ! We have elderly parents with health issues and need the landline in case of emergency. How are we going to get this line back in back in use. This is very frustrating considering we have been good Verizon customers for more than ** years. The last time we had the same problem it only took about a month to get service back. WHAT IS GOING ON ?
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Verizon Repair

Customer service issue
Reported by GetHuman970981
Aug 9th, 2018 - a yr ago
I have an issue with Verizon Repair too
Fixed
Seen by 6 customers so far
Similar issue to 688 others
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Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address on Account
Last 4 of Social Security
Timeline
GetHuman970981 started working on this issue
Aug 9th, 2018 3:11pm
GetHuman970981 indicated the issue is not fixed yet.
Aug 10th, 2018 3:39pm
GetHuman970981 indicated the issue is not fixed yet.
Aug 10th, 2018 3:41pm
GetHuman970981 indicated the issue is not fixed yet.
Aug 10th, 2018 4:18pm
GetHuman970981 indicated the issue is not fixed yet.
Aug 10th, 2018 4:19pm