my copper residential landline stopped working in february ****. Techs came to the buil...
GetHuman970981's customer service issue with Verizon Repair from August 2018
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The issue in GetHuman970981's own words
my copper residential landline stopped working in february ****. Techs came to the building and verified the problem is in the street * outside the building. An open ticket was established for street crew repair of the line. Been getting nothing but the runaround ever since. The open ticket is acknowledged and then another month is added to the expected repair date each time we make contact with Verizon support. It's been * MONTHS ! We have elderly parents with health issues and need the landline in case of emergency. How are we going to get this line back in back in use. This is very frustrating considering we have been good Verizon customers for more than ** years. The last time we had the same problem it only took about a month to get service back. WHAT IS GOING ON ?
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