Had arrangement for *** service shut off *** by my request? Absolutely not!!!!!!!!!

GetHuman2154614's customer service issue with Vectren Corp from February 2019

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The issue in GetHuman2154614's own words
Not get service disconnected. COLD TEMPS ... I had a death in my immediate family. Very close. Had to travel missed a substantial amt of work. Contacted customer service and was told that *** was the latest date possible. Getting water heater installed w*o hot water for * weeks now as that happened around same time. No way of telling if its working. I had every full intention to pay tomorrow (as I have worked overtime to meet this deadline) morning as it is my payday. I cannot afford full payment plus everything which is why I needed the time. I had full intention on paying in A.M. but was contacted while I am working to get said money, to be told my service was shut off due to my request??? I need my service restored today. I will get the past due paid as soon as I leave today. I have a child and with ** degree temps for tonight. Im stressed out and a mess. I am in dire need of help!!! PLEASE!!!!
The past ** days have been the most stressful of my life. I lost my mother. Hot water heater went out. Had to leave work and travel so money has been super tight. Talked to rep got it worked out and now I am so mad Im bawling as service is shut off
restoring my service
almost * years now never been disconnected
contacting them multiple times I need it back on now. Its not my fault!!!!
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Vectren Corp

Gas
Customer service issue
Reported by GetHuman2154614
Feb 7th, 2019 - 4 mons ago
I have an issue with Vectren Corp too
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GetHuman2154614 started working on this issue
Feb 7th 3:04pm
GetHuman2154614 indicated the issue is not fixed yet.
Feb 7th 3:05pm