MY name is Eyal,*We've been Emailing for a few days. *Your last request was that I will...

GetHuman-eyalzur's customer service issue with Vayama from July 2018

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The issue in GetHuman-eyalzur's own words
MY name is Eyal,*We've been Emailing for a few days. *Your last request was that I will call the UIA airlines. **I called the UIA airlines number and talked with a representative.*She saw in the computer the * tickets which are now booked to the same flight for the same two names.*She tried to help me and checked few times with her superiors.**Her last answer was that she cannot add a remark in the system stating “credit option provided” because the owner of tickets cannot ask this request- this is not the way it should works.*She requested me to ask you to call the airlines agency, “the department that is charged of the connection with the websites you buy from”*She said that you will know which number to call, because you contact regularly.*She says you need to explain the situation, “The misspelled Email and the unknown information in your website which had lead us to buy tickets again."*She said they may take responsibility in this situation and help to find a solution.*I understood that they are the only one who can add a remark stating “credit option provided”.**I hope this is logic to you like it sounds logical to me.*The situation is really troubling my mind and I would so appreciate your help to find the solution. **I need to receive a human response to this situation better by phone.*Because the Emailing is ain't working.*Thank you so much.*Eyal
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Vayama

Customer service issue
Reported by GetHuman-eyalzur
Jul 2nd, 2018 - 10 mons ago
I have an issue with Vayama too
Fixed
Seen by 3 customers so far
Similar issue to 69 others
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Timeline
GetHuman-eyalzur started working on this issue
Jul 2nd, 2018 2:59pm
GetHuman-eyalzur indicated the issue is not fixed yet.
Jul 2nd, 2018 4:26pm
GetHuman-eyalzur indicated the issue is not fixed yet.
Jul 3rd, 2018 4:53pm