I reported a damaged Vanilla gift card on or about March *rd. **** to a customer servic...

GetHuman5901610's customer service issue with Vanilla Gift Card from March 2021

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The issue in GetHuman5901610's own words
I reported a damaged Vanilla gift card on or about March *rd. **** to a customer service representative at the phone number provided on the card. *I was told that a replacement card would be sent to me. I provided all the information on the card plus my name and address. I confirmed that it was a card purchased in the amount of $***.** but I had used a portion of that amount before it was damaged. I was given the amount of balance on that card and told that a replacement card would be sent.*I have not received that replacement card yet. I tried calling * (***) ***-**** to ask about the delay in sending the replacement card but discovered that I could not be assisted because the initial gift card ***** **** **** ****, Expiration ***** VISA Card had been canceled so there is no way that your answering system would allow my call to proceed to obtain any form or assistance or even speak to a customer service representative. *I need my money as soon as possible. I need to make payments at the first of the month. *If I do not receive the replacement card within * days, I am reporting this matter to our Texas Attorney General, U.S. Attorney General and feel obligated to obtain an attorney to recover my money.*I hope to get a response and my money as soon as possible. *Sylvia Hernandez***** Opal Falls *San Antonio, TX ******San Antonio, TX

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Vanilla Gift Card

Customer service issue
Reported by GetHuman5901610
Mar 29th, 2021 - 4 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 1347 others
0 customers following this

Timeline

GetHuman5901610 started working on this issue
Mar 29th 9:17pm

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