I’m writing in today because I am VERY displeased with Volkswagen Credit. Up until the...
GetHuman419400's customer service issue with VW Credit from August 2018
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Name on account, VIN number, Date of birth, Make and model of vehicle, Email address on account, and Billing address
The issue in GetHuman419400's own words
I’m writing in today because I am VERY displeased with Volkswagen Credit. Up until the end of my lease everything was great... and then I got my final invoice. **I was charged $*,***. $*,***.** of which was attributed to “excess wear and tear”. This wear and tear that is referred to is a couple of tiny (less than *** inch) dents in the hood, roof, and trunk from hail. **What really upsets me is that I paid for dent protection and this apparently does not apply to hail damage. I specifically chose the dent protection because I knew I was moving to an area that has a lot of hail storms and I was told at the dealership that dent protection WOULD COVER THIS. This is a used car. A couple of tiny dents should be expected. I will not pay $*,*** for this. **What does $*,*** mean to a large company like Volkswagen? Does it mean more than customer satisfaction? To me $*,*** means two months of rents and a few months of being broke after taking such a big financial hit. **Up until now I have been a good customer and a happy customer. We put a $**** down payment on the lease which was above and beyond what was necessary and I never missed a payment. I feel taken advantage of by a large company via a textbook “fine print scam”. This is wrong. I do not feel that I should pay this. Please contact me directly to discuss further. **Curtis Raiburn*(***) ***-*****Curtis.R*****@***.com
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