I’m writing in today because I am VERY displeased with Volkswagen Credit. Up until the...

GetHuman419400's customer service issue with VW Credit from August 2018

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The issue in GetHuman419400's own words
I’m writing in today because I am VERY displeased with Volkswagen Credit. Up until the end of my lease everything was great... and then I got my final invoice. **I was charged $*,***. $*,***.** of which was attributed to “excess wear and tear”. This wear and tear that is referred to is a couple of tiny (less than *** inch) dents in the hood, roof, and trunk from hail. **What really upsets me is that I paid for dent protection and this apparently does not apply to hail damage. I specifically chose the dent protection because I knew I was moving to an area that has a lot of hail storms and I was told at the dealership that dent protection WOULD COVER THIS. This is a used car. A couple of tiny dents should be expected. I will not pay $*,*** for this. **What does $*,*** mean to a large company like Volkswagen? Does it mean more than customer satisfaction? To me $*,*** means two months of rents and a few months of being broke after taking such a big financial hit. **Up until now I have been a good customer and a happy customer. We put a $**** down payment on the lease which was above and beyond what was necessary and I never missed a payment. I feel taken advantage of by a large company via a textbook “fine print scam”. This is wrong. I do not feel that I should pay this. Please contact me directly to discuss further. **Curtis Raiburn*(***) ***-*****Curtis.R*****@***.com
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VW Credit

Customer service issue
Reported by GetHuman419400
Aug 27th, 2018 - 4 mons ago
I have an issue with VW Credit too
Not resolved
Seen by 2 customers so far
Similar issue to 129 others
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Timeline
GetHuman419400 started working on this issue
Aug 27th 8:45pm