My replacement debit card seems to be blocked and is unusable in Mexico.*I cannot get t...

GetHuman816643's customer service issue with Umpqua Bank from June 2018

Help with my Umpqua Bank issue
The issue in GetHuman816643's own words
My replacement debit card seems to be blocked and is unusable in Mexico.*I cannot get through on the international phone. It could be that my cell plan is no good outside of Mexico....I don't know, but, it's at an urgent level now. I need to access my funds.*The previous card was usable from Mexico. I just assumed this one wwould be too.*Gratefully.*Tasha
GetHuman816643 did not yet indicate what Umpqua Bank should do to make this right.
I have an issue with Umpqua Bank too
How GetHuman816643 fixed the problem
The main obstacle I faced was connecting to my bank on a cell phone. Bad connections, hold times.. the recordings were unintelligable and the open hours were only * to *. I fixed this problem by finding a secure spot with good connections and being persistant. I will sayit was very reasuring to have Get Human have my back!
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Umpqua Bank

Customer service issue
Reported by GetHuman816643
Jun 24th, 2018 - 6 mons ago
I have an issue with Umpqua Bank too
Fixed
GetHuman816643 shared how to fix
Seen by 9 customers so far
Similar issue to 3 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number
Timeline
GetHuman816643 started working on this issue
Jun 24th 10:56pm
GetHuman816643 indicated the issue is not fixed yet.
Jun 25th 3:50am
GetHuman816643 indicated the issue is not fixed yet.
Jun 25th 11:26pm
GetHuman816643 confirmed the issue is fixed. Hooray!
Jun 26th 12:51am
GetHuman816643 confirmed the issue is fixed. Hooray!
Jun 26th 4:28pm
GetHuman816643 confirmed the issue is fixed. Hooray!
Jun 28th 1:04am