My replacement debit card seems to be blocked and is unusable in Mexico.*I cannot get t...
GetHuman816643's customer service issue with Umpqua Bank from June 2018
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The issue in GetHuman816643's own words
My replacement debit card seems to be blocked and is unusable in Mexico.*I cannot get through on the international phone. It could be that my cell plan is no good outside of Mexico....I don't know, but, it's at an urgent level now. I need to access my funds.*The previous card was usable from Mexico. I just assumed this one wwould be too.*Gratefully.*Tasha
GetHuman816643 did not yet indicate what Umpqua Bank should do to make this right.
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How GetHuman816643 fixed the problem
The main obstacle I faced was connecting to my bank on a cell phone. Bad connections, hold times.. the recordings were unintelligable and the open hours were only * to *. I fixed this problem by finding a secure spot with good connections and being persistant. I will sayit was very reasuring to have Get Human have my back!
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