My name is Fred Bulah, and I just bought my frirst course and was well into it when it...

GetHuman-fredbula's customer service issue with Udemy from November 2018

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My name is Fred Bulah, and I just bought my frirst course and was well into it when it suddenly stopped playing. I could not find any live phone or chat help so I filled out the help request form, complete transcript of the message below. It has been assigned ID ********.**The course is fantastic, but this puts a serious downer on it: that the problem even occurred, and now having issues getting support. Very disappointing. :(**This is time sensitive: I need to finish this course this weekend before *****.**Please contact me ASAP.**Fred Bulah*mobile: ***-***-*****email: *****@***.com************************************Hi,*My name is Fred Bulah, and I bought my first Udemy course "Docker Mastery: The Complete Toolset From a Docker Captain" by Bret Fisher.**The course is fantastic, and I was well into it - Chapter * I believe .. just completed the Linux Setup section and headed to the Code editor section - when it suddenly stopped loading and progressing.**I am running on a **** MacBook Pro and using Chrome. I cleared the browser data except for cookies, and the problem persists. I then tried Firefox and Safari and the problem exists there as well.**My internet connection is fine and I can stream videos from YouTube and any other sources as well.**Needless to say this is VERY frustrating indeed. :( I need to finish this course before Monday *****, and I purchased another - Ultimate AWS Certified Developer Associate - that I need to start immediately thereafter as well. **I attached a screenshot of what I am seeing. The screen is black with a rotating white circle tha perhaps indicates some loading issue, not clear. I get this same screen on all of the browsers.**Please get in touch with me ASAP via phone (preferable) or e-mail.*phone: **-***-*****email: *****@***.com*Skype: fmbulah**This is a serious downer on what otherwise was a tremendous experience.**Best Regards,*Fred
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Udemy

Customer service issue
Reported by GetHuman-fredbula
Nov 23rd, 2018 - 10 mons ago
I have an issue with Udemy too
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GetHuman-fredbula started working on this issue
Nov 23rd, 2018 8:13pm