My name is Fred Bulah, and I just bought my frirst course and was well into it when it...

GetHuman-fredbula's customer service issue with Udemy from November 2018

674 similar
0 following
Help with my Udemy issue
First: share to improve GetHuman-fredbula's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Udemy help.
Before contacting them, items GetHuman-fredbula may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-fredbula's own words
My name is Fred Bulah, and I just bought my frirst course and was well into it when it suddenly stopped playing. I could not find any live phone or chat help so I filled out the help request form, complete transcript of the message below. It has been assigned ID ********.**The course is fantastic, but this puts a serious downer on it: that the problem even occurred, and now having issues getting support. Very disappointing. :(**This is time sensitive: I need to finish this course this weekend before *****.**Please contact me ASAP.**Fred Bulah*mobile: ***-***-*****email: *****@***.com************************************Hi,*My name is Fred Bulah, and I bought my first Udemy course "Docker Mastery: The Complete Toolset From a Docker Captain" by Bret Fisher.**The course is fantastic, and I was well into it - Chapter * I believe .. just completed the Linux Setup section and headed to the Code editor section - when it suddenly stopped loading and progressing.**I am running on a **** MacBook Pro and using Chrome. I cleared the browser data except for cookies, and the problem persists. I then tried Firefox and Safari and the problem exists there as well.**My internet connection is fine and I can stream videos from YouTube and any other sources as well.**Needless to say this is VERY frustrating indeed. :( I need to finish this course before Monday *****, and I purchased another - Ultimate AWS Certified Developer Associate - that I need to start immediately thereafter as well. **I attached a screenshot of what I am seeing. The screen is black with a rotating white circle tha perhaps indicates some loading issue, not clear. I get this same screen on all of the browsers.**Please get in touch with me ASAP via phone (preferable) or e-mail.*phone: **-***-*****email: *****@***.com*Skype: fmbulah**This is a serious downer on what otherwise was a tremendous experience.**Best Regards,*Fred
GetHuman-fredbula did not yet indicate what Udemy should do to make this right.
I have an issue with Udemy too
How GetHuman-fredbula fixed the problem
We are waiting for GetHuman-fredbula to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Udemy's attention and get better help faster. Tap below to get started.
Having Udemy issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-fredbula fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-fredbula
Nov 23rd, 2018 - 10 mons ago
I have an issue with Udemy too
Not resolved
Seen by 5 customers so far
Similar issue to 674 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-fredbula started working on this issue
Nov 23rd, 2018 8:13pm