I purchased a smokeless grill from Copper Chef and they were to send * frying pans fre...

GetHuman-vibern's customer service issue with US Federal Trade Commission from August 2018

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I am trying to get them to send what was told when I purchased the grill (Three pan set) They sent the grill and then sent the e-mail saying the fry pans where no longer available, but they are still selling them on their site and I feel they should honor what they said or send the air fryer they are giving the people that are buying the smokeless grill now. ... I purchased a smokeless grill from Copper Chef and they were to send * frying pans free, just pay S & H charges, now they sent the grill and are telling me the three pan set are no longer available. I ask them to send the airfryer that is advertised now with the grill and they said too bad, but we will give you nothing. This was part of the reason I purchased the grill and now I lose out, this is not at all fair. Could you please help?**Violet Shipman
I have not even opened the grill and if this isn't resolved I will be sending it back.
Send the * fry pans or the air fryer that you get for the S&H and I will be satisfied.
I have purchased many items from copper chef, but if this isn't taken care of, I will never purchase nothing from them again and will let all my friends know about it on Facebook.
I talked to a lady that answered the phone and all she said was the * pan set had been discontinued and that I would not be getting them. I asked her to send the air fryer instead and was told that it was a different promotion and that could not be done and there was nothing they would do.
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Customer service issue
Reported by GetHuman-vibern
Aug 23rd, 2018 - 4 mons ago
I have an issue with US Federal Trade Commission too
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Seen by 8 customers so far
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GetHuman-vibern started working on this issue
Aug 23rd 7:49pm
GetHuman-vibern indicated the issue is not fixed yet.
Aug 23rd 10:50pm
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Aug 23rd 10:53pm
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Aug 25th 11:26am
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Aug 27th 1:15pm
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Aug 27th 1:37pm
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Aug 27th 1:39pm