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UPS (UK) Customer FAQ

Top Answers & How-to Guides

What is UPS (UK)'s Phone Number?

The question we are asked most often is about how to talk to UPS (UK) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I ship internationally with UPS?

Yes, UPS offers international shipping services to customers in the UK. With a wide global network and extensive experience, UPS enables...
Ask any question you have about UPS (UK) customer service, get an answer now.

Recent UPS (UK) Customer Questions

Do I have to use an online app to send a parcel?

No, you don't necessarily have to use an online app to send a parcel with UPS (UK). While the use of the online app or website can streamline the process and provide access to additional features such as tracking, you can also visit a UPS store or authorized retailer to send your parcel. At these locations, you can purchase packaging materials, get assistance with packing, and ship your items directly. This service is designed to accommodate customers who prefer in-person assistance or don't have access to online services.
Asked Mar 26, 2024 2:13 PM

Help me with my UPS (UK) customer service issue

Shipping Limits

What is the maximum weight limit for a package?

The maximum weight limit for a package with UPS in the UK is 70 kilograms or 150 pounds. It is important to note that this weight limit...

Delivery Options

What are the delivery options available?

UPS offers various delivery options to cater to different needs and preferences. The available options include UPS Next Day Air, a...

Address Change

Can I change the delivery address for my package?

Yes, you can change the delivery address for your package. UPS provides a service called "UPS My Choice" which allows you to manage...

Transit Time

What is the transit time for international shipments?

The transit time for international shipments by UPS varies depending on the destination country and the service level chosen. UPS offers...

UPS My Choice

What is UPS My Choice?

UPS My Choice is a personalized service that provides customers with greater control and flexibility over their deliveries. By signing...

Specific Delivery Time

Can I request a specific delivery time?

Yes, you can request a specific delivery time with UPS. However, it is important to note that UPS offers time-definite delivery services...

Prohibited Items

What are the prohibited items for shipping with UPS?

There are certain items that UPS prohibits from being shipped. The list includes hazardous materials, such as explosives, flammable...

International Shipping

Can I ship internationally with UPS?

Yes, UPS offers international shipping services to customers in the UK. With a wide global network and extensive experience, UPS enables...
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