UPS Mail Innovations Customer FAQ

Cancelling a shipment with UPS Mail Innovations requires immediate action as the package's processing starts quickly. If the package hasn't left the facility, you can request a cancellation through their customer service. However, once the package is en route, it becomes more challenging to cancel the shipment. It might be possible to request a delivery change or package intercept, although there may be a fee for this service. If the package has already been delivered, then cancellation is not possible. Always remember to confirm cancellation policies before shipping a package.