I have been tossed around from one uhaul to the next just to get a flippen car carrier...

GetHuman5131829's customer service issue with U-Haul from August 2020

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The issue in GetHuman5131829's own words
I have been tossed around from one uhaul to the next just to get a flippen car carrier trailer and let me tell u the lack of representation of the uhaul company as a whole is absolutely embarrassing in terms of customer service!!!! There have been everyone up to owners or managers or whatever allowing for myself to drive endless amounts of locations and times to literally tell me I have an hour to use a trailer I reserve for a minimum of * hours I mean that's what Im paying for. As If it's my fault they have a shortage and are trying to squeezes every penny they can in a day outta this equipment at the customers expense absolutely ridiculous!!! And counter productive! I'm offended opalled and embarrassed for u to say the least. Not one time even after all the effort I put forth to work into the ridiculous one hour to an hour and a half scheduling for equipment when that's the drive time for me come on surely they know thatby the third time they have me come to their location to get told they have nothing available. I have been nice this entire time but I just think of all the others who are experiencing the same thing and something has got to be done !!! Uhaul is an equipment renting buisness to hold back equipment per race religion appearance handicap etc is a direct violation of our rights as the people of this nation- I will be going public with this uhaul u better step up and hault the disrespect of the people u associate ur brand name with it's damaging ur integrity as I am typing this I am being asked to give a ridiculous amount of referrals as the are using this as a ploy to discourage me once again from a equipment rental I have been chasing around for over a month now. I can't begin to express the amount of money that has been spent in gas and oil and replacing my tires for wasted trips throughout northern California while representatives of ur company smirk as they say they apologize there's nothing they can do. It's crazy it's false advertisement it's unnecessary stress it's drama and I'm filing a complaint

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U-Haul

Customer service issue
Reported by GetHuman5131829
Aug 4th, 2020 - 7 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 171 others
0 customers following this

Timeline

GetHuman5131829 started working on this issue
Aug 4th, 2020 9:49pm

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