This morning my wife spoke with Brandon in your Customer Service Department, and he pro...
GetHuman-msmvdriv's customer service issue with U-Haul from February 2019
4 views | 766 similar | 0 following
Help with my U-Haul issue
Next: our robot will wait on hold for GetHuman-msmvdriv to get a U-Haul rep on the line!
Always use the GetHuman Phone to call U-Haul. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-msmvdriv's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-msmvdriv may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman-msmvdriv's own words
This morning my wife spoke with Brandon in your Customer Service Department, and he promised her he would get back with us via email right away, about an unauthorized fraudulent charge on my credit card ending in **** from a previous rental, but we have not heard from him yet. He said that the automated system had removed the charge by mistake* regardless, of who or what removed the money of $***.** on February **, ****, it is a totally unauthorized, fraudulent charge and I want the money put back in my card immediately ending in ****. I had rented a truck on January *, ****, and I had zeroed that contract out and taken care of all charges on January *, ****.**Previously, I had spoken with Rachel from your Customer Service Department and she had assured me this charge would be reversed. I am very upset about this and must hear back from you soon, as this transaction on my credit card ending in **** is a totally unauthorized fraudulent charge. Hope to hear back from you as soon as you get this email. I want this charge reversed today and the money put back in my credit card ending in **** immediately.* Thank You Richard Driver, Sr. **THIS ATTACHMENT TO THE PREVIOUS EMAIL STYLED: fraudulent charge to credit card ending in ******THE RECEIPT FOR THE PREVIOUS EMAIL WHICH WAS LEFT OUT IS $***.** PAID IN FULL ON Jan. *, ****. PLEASE LET ME HEAR FROM YOU SOON AS I AM EXTREMELY CONCERNED ABOUT THIS FRAUDULENT UNAUTHORIZED CHARGE TO MY CREDIT CARD ENDING IN ****, BY YOUR COMPANY. THANK YOU RICHARD DRIVER, SR.
GetHuman-msmvdriv did not yet indicate what U-Haul should do to make this right.
I have an issue with U-Haul too
How GetHuman-msmvdriv fixed the problem
We are waiting for GetHuman-msmvdriv to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.