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Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman1711246's own words
Collections called regarding unpaid fees from September ****. Since the rental I never received any phone calls, emails, or mail regarding an outstanding balance. The experience was a disaster from the get go. We showed up to pick up truck as agreed, to find no trucks and the office closed! We finally tracked a truck using another distributer and had to travel around **km to pick it up, losing over half a day. Left credit card info etc as per procedure but returned truck to different location. I have used u-haul several times and am definitely in the system. Reviewing E-mails, I did not receive the e-receipt which is customary. Collections said I also accrued fees for using three dollies which I definitely did not need or use. Where we picked up the truck they even forgot my licence info and had to catch up with me ** km down the road. I had no idea I owed more than discussed and would definitely have looked after it if reasonable. I did expect a time and mileage allowance because of the whole ordeal. This needs fixed today! I have a credit score I am very protective of and I feel victimized further by u-hauls sloppy system and indifferent agents.
GetHuman1711246 did not yet indicate what U-Haul should do to make this right.
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