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U-Haul Customer FAQ

Top Answers & How-to Guides

What is U-Haul's Phone Number?

The question we are asked most often is about how to talk to U-Haul customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What happens if I return the truck late?

If you return the U-Haul truck late, there may be additional charges depending on the rental agreement. U-Haul offers a grace period...
Ask any question you have about U-Haul customer service, get an answer now.
Contact U-Haul customer service

Truck Sizes

What are the different truck sizes available?

U-Haul offers customers a range of truck sizes to suit various moving needs. Our fleet includes multiple options to ensure you find...
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Towing

Can I tow my own vehicle with a U-Haul truck?

Yes, you can tow your own vehicle with a U-Haul truck. U-Haul offers a variety of tow dolly and auto transport options that are specifically...
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Cancellation Policy

What is U-Haul's cancellation policy?

U-Haul's cancellation policy allows customers to cancel their reservation up to 24 hours prior to the scheduled pick-up time without...
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One-way Rentals

Can I pick up a U-Haul truck in one location and drop it off in another?

Yes, U-Haul allows you to pick up a truck from one location and drop it off at another. We offer a convenient service called "One-Way...
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Payment Methods

What are the accepted forms of payment?

U-Haul accepts multiple forms of payment to cater to customer convenience. We strive to facilitate a hassle-free experience for our...
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Rental Costs

How much does it cost to rent a U-Haul truck or trailer?

The rental cost for a U-Haul truck or trailer varies depending on several factors. These include the size of the truck or trailer,...
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Refueling

Do I need to refuel the truck before returning it?

Yes, it is necessary to refuel the rented truck before returning it to U-Haul. All U-Haul trucks must be returned with a full tank...
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Additional Equipment

Can I rent additional equipment like dolly or furniture pads?

Yes, U-Haul offers a wide range of additional equipment for rent, including dollies and furniture pads. These equipment can greatly...
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Late Returns

What happens if I return the truck late?

If you return the U-Haul truck late, there may be additional charges depending on the rental agreement. U-Haul offers a grace period...
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Help me with my U-Haul customer service issue

Ask any question you have about U-Haul customer service. We will do our best to get you answers right away.
We look to the U-Haul issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
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