TruConnect Customer FAQ

If you can make calls but cannot receive them, it could be due to several reasons including network issues, do not disturb mode being activated, or problems with your SIM card. We recommend checking your phone settings and ensuring that your account is active and in good standing. You might also try restarting your phone or checking for any updates. If the issue persists, consider seeking assistance through the contact information available on this page.

To reset your voicemail PIN, you can access your voicemail settings from your device. Usually, this involves going to your phone's settings or directly dialing your voicemail and following the prompts to change your PIN. If you encounter any issues, please refer to the user manual for your specific device or check the voicemail instructions provided by TruConnect.

To activate an inactive SIM, you typically need to follow the reactivation process provided by TruConnect. Generally, this involves inserting the SIM card into a compatible device and turning it on. If prompted, you may need to follow on-screen instructions or visit the TruConnect website for specific steps. If the SIM remains inactive after trying these methods, additional assistance from TruConnect may be necessary.

If your phone is over a year old and the screen is broken, you may not be eligible for a free replacement phone under TruConnect's standard policies. However, options may exist for purchasing a new device at a discounted price or through other programs. Please check the terms and conditions that apply to your specific situation.

If you're reactivating a phone on the same network and it previously had service, you typically do not need a new SIM card. However, if you're switching to a new device or if your SIM card is lost or damaged, you may require a new one to activate the phone.