Given one bed and told to sleep with my two children, even though I'd booked a room for * people.

GetHuman-ardoinme's customer service issue with Trivago from August 2018

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The issue in GetHuman-ardoinme's own words
Book a room for * people. ... I booked a room for * adult and * children, and got a room with only * beds. The hotel does not have extra beds for my other child. The company "love holidays" refuses to give me another hotel and says in Spain it's normal for parents to share a bed with their child. I do not agree with this. I booked and paid for three people and expect my own bed, not a * and *yr old child kicking me at night in my bed.
They said it's normal to share your bed with your kids in Spain and I should accept it.
Find me a hotel that provides a room for * people at the same standard, it charge me for just * person, oe maximum *, not three, as we only have one bed.
It's my first time to use Trivago but I won't use it again as Love Holidays have not helped fix the issue.
Tried to find a Trivago customer service. Tried to get hotel to help, they were nice but only have double beds or twin beds, they have no rooms that suit * people. They should never have come up in the search when I entered * people in the search engine, it is not a family place.
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Trivago

Love Holidays
Customer service issue
Reported by GetHuman-ardoinme
Aug 20th, 2018 - 2 years ago
Fixed
Seen by 7 customers so far
Similar issue to 705 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)

Timeline

GetHuman-ardoinme started working on this issue
Aug 20th, 2018 5:52pm
GetHuman-ardoinme indicated the issue is not fixed yet.
Aug 20th, 2018 10:22pm
GetHuman-ardoinme indicated the issue is not fixed yet.
Aug 20th, 2018 10:30pm