I have booked two hotel rooms with trivado booking numbers ***-****** and ***. I was c...

GetHuman707232's customer service issue with Trivago from May 2018

Help with my Trivago issue
The issue in GetHuman707232's own words
I have booked two hotel rooms with trivado booking numbers ***-****** and ***. I was charged correctly for the room but was than charge an international booking fee of $**.** for each booking.I booked the hotel from Perth Australia to Melbourne Australia so why would I be charged a international booking fee through Hong Kong. I have contacted my bank and have been told to contact trivago for a refund of my $**.**. I have made several booking with Trivago previously with no issues. I am also disgruntled that I have had to contact your company again because of no response to my first email. If I do not receive contact in regard to this matter I will contact our consumer affairs depart to report this underhand method extracting extra fee's. I will pass on through face book to friends what your company does to unsuspecting consumers . * Unhappy*Victor Ivanov.
GetHuman707232 did not yet indicate what Trivago should do to make this right.
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Trivago

Customer service issue
Reported by GetHuman707232
May 22nd, 2018 - 6 mons ago
I have an issue with Trivago too
Fixed
Seen by 11 customers so far
Similar issue to 31 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman707232 started working on this issue
May 22nd 11:02am
GetHuman707232 indicated the issue is not fixed yet.
May 22nd 12:42pm
GetHuman707232 confirmed the issue is fixed. Hooray!
May 23rd 12:23pm
GetHuman707232 confirmed the issue is fixed. Hooray!
Jun 11th 4:16am