Please assist, as I think I may have incorrectly filled in my very first payment transf...

GetHuman-jazzyian's customer service issue with TransferWise from April 2019

Help with my TransferWise issue
The issue in GetHuman-jazzyian's own words
Please assist, as I think I may have incorrectly filled in my very first payment transfer transaction with you?*My Transferwise transaction reference number ********* of £**.** GBP to a company in France called Filling Distribution, has not gone through. *The recipients details should be : *Account number ******** *Sort Code **-**-***The recipients contact details are, *Ms Carin Chacun : Filling Distribution.*e-mail address:- *****@***.com*Telephone number *************Please advise?**Regards,*Ian McIlwraith*My mobile number is ***** *******My e-mail address is *****@***.com

GetHuman-jazzyian did not yet indicate what TransferWise should do to make this right.

How GetHuman-jazzyian fixed the problem
I had previously never even heard of Transferwise, only being advised of the service by a Seller based in France, that I was buying from (I am in the United Kingdom). Looking into it, it appeared sending money to France by other means, Bank Transfers, Paypal, etc, etc, attract much higher "charges and fee's". I had initially completed their Transferwise on-line form incorrectly, so my fault! Their on-line assistance left me waiting for them to contact me, so I ended up phoning them on **** *** ****, I eventually got through to Karl, who advised he we in Estonia. Karl walked me through cancelling my original, incorrect attempt, and completing a new transfer. All went well, and was immediately notified my transfer of my payment money, to my France recipient's Bank Account, was "completed in * seconds"! An excellent, cost effective I would most definitely use again, and which I would highly recommend to others. Cheers Transferwise. Good luck everyone, Cheers, Ian
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TransferWise

Customer service issue
Reported by GetHuman-jazzyian
Apr 9th, 2019 - 2 years ago
Fixed
GetHuman-jazzyian shared how to fix
Seen by 9 customers so far
Similar issue to 679 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number

Timeline

GetHuman-jazzyian started working on this issue
Apr 9th, 2019 8:56am
GetHuman-jazzyian confirmed the issue is fixed. Hooray!
Apr 10th, 2019 11:59am

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