we have owned our Trane system for a two and a half years the heat pump and air conditi...

GetHuman2954719's Complaint issue with Trane from May 2019

Help with my Trane issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman2954719's own words
we have owned our Trane system for a two and a half years the heat pump and air conditioning combination unit outside has never worked properly the furnace works finevbut we have not had nothing but issues with the AC and electric heat pump combination unit it has had multiple parts replaced either one system works and when we switch it to the other the other system doesn't it has gone through three compressors an a coil a wiring harness and a oil heater and is currently not working at this time as the compressor is locked up again for the fourth time now we bought our systems are shamrock heating and cooling and have been in contact with them but they are really not giving us an answer to our problems we have been without our system for AC or the heat pump for most of the time that we have had the train system we purchased I feel we got a faulty unit and are paying $*** a month for a product that we cannot use and it's still not been fixed nor have we heard anything back from shamrock and I have called several times if this product problem is not resolved I will be contacting an attorney and taking legal action in two and a half years train or shamrock could have made this issue right and they have not as the consumer I have lost all my faith and trust in trane and in shamrock also I would appreciate it if someone could contact me regarding this problem between the hours of ** a.m. and * p.m.est. to discuss this matter my telephone number is area code ***-***-****

GetHuman2954719 did not yet indicate what Trane should do to make this right.

How GetHuman2954719 fixed the problem
They just told me to submit my service history and they would look into it same old run around
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Trane

Complaint issue
Reported by GetHuman2954719
May 20th, 2019 - 2 years ago
Not resolved
GetHuman2954719 shared how to fix
Seen by 6 customers so far
Similar issue to 259 others
0 customers following this
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Serial number
Order number

Timeline

GetHuman2954719 started working on this issue
May 20th, 2019 4:59pm
GetHuman2954719 indicated the issue is not fixed yet.
May 22nd, 2019 6:27pm
GetHuman2954719 confirmed the issue is fixed. Hooray!
May 22nd, 2019 6:27pm
GetHuman2954719 indicated the issue is not fixed yet.
May 22nd, 2019 6:29pm
GetHuman2954719 indicated the issue is not fixed yet.
May 22nd, 2019 8:32pm

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