I have a Trane system in my home purchased new in ****. Unit is out of warranty. I hav...

GetHuman1190483's customer service issue with Trane from September 2018

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The issue in GetHuman1190483's own words
I have a Trane system in my home purchased new in ****. Unit is out of warranty. I have had problem with unit diagnosed by certified Trane technician of a leaking condenser coil in the air handling unit and the blower motor drawing too much amperage resulting in loud running noise. Technician stated the coils installed in these model systems were of substandard design and construction and subject to leaking after a very short service life. This is supported by the fact that at least * people in my neighborhood have had the exact same issue with their AC systems ( all installed close to the same time, housing development is new ). I have since learned that Trane has agreed to pay for the necessary repairs to their systems, theirs also being out of warranty. But in initial contacts with Trane prior to learning of their agreement with my neighbors, they refused to offer me any satisfaction on this issue. This is unfair and not representative of a company that claims to offer the best products and claims to stand behind their products
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Trane

Customer service issue
Reported by GetHuman1190483
Sep 24th, 2018 - 2 mons ago
I have an issue with Trane too
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GetHuman1190483 started working on this issue
Sep 24th 1:10pm
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Sep 24th 1:10pm