eight years ago I purchase a * ton and a * ton trade a*c from cool breeze in miami fla...

GetHuman-fontani's customer service issue with Trane from August 2018

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The issue in GetHuman-fontani's own words
eight years ago I purchase a * ton and a * ton trade a*c from cool breeze in miami fla. three years ago the larger unit had a leak in the coil that caused unit to freeze up. had it repaired. Now the three ton sprung a coil leak and the "free covered by warranty part" will cost about$****. They refuse to breakdown charges..freon vs labor. I have an independent licensed a*c guy who can do the labor and freon for much much less. This is unconscionable to pay so much for a part under warranty. please help. the problem is a trade defect in design.. It is the aluminum piece that leaks as it abuts the copper coil. Trade should acknowledge that and stand by its customers. Phone *** *** **** Can you at least deliver the warranted part to me or tech free of charge and he can install it.
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Customer service issue
Reported by GetHuman-fontani
Aug 15th, 2018 - a yr ago
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GetHuman-fontani started working on this issue
Aug 15th, 2018 7:38pm