**-month old Ameristar a*c unit stops cooling on Saturday. ** degrees in the house. Cal...

GetHuman-jrjoyce's customer service issue with Trane from May 2018

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The issue in GetHuman-jrjoyce's own words
**-month old Ameristar a*c unit stops cooling on Saturday. ** degrees in the house. Called local company who is authorized by Ameristar for repair. (Installer is no longer in business.) MAJOR repair to unit with soldering and replacement of coolant. Problem was diagnosed as a failure by the manufacturer during assembly - Inside of unit, a brazed joint failure at stem, which leaked pressure and the refrigerant. Over $**** for repair. Ameristar's warranty customer service said the installer must submit the warranty claim. Installer is out of business. Local repair will not submit claim since they did not install unit. No one will take responsibility for manufacturer defect inside of unit. Feeling very frustrated.
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Trane

Air Conditioner
Customer service issue
Reported by GetHuman-jrjoyce
May 14th, 2018 - 10 mons ago
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GetHuman-jrjoyce started working on this issue
May 14th, 2018 5:12pm