On Saturday my wife was having trouble placing an order on your site. She called to me...

GetHuman4980301's Refund a Charge issue with TopHatter from June 2020

Help with my TopHatter issue
First: share to improve GetHuman4980301's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4980301 may need:
Username, Password, and Email address on the account
The issue in GetHuman4980301's own words
My wife was attempting to order this doll*toy on credit card but she felt like it would not go through. i took over for her and ordered the doll*toy on debit card. This was on Sat. June **. On Mon. June ** when I checked bank statements a charge was on debit account for $**.** which is correct amount for toy. But also a charge for $**.** also showed up on the credit account. Also on credit acco... ... On Saturday my wife was having trouble placing an order on your site. She called to me to place the order for her. She felt like what she had done did not go through. I took out my debit card and placed the order for her. It was for some sort of star wars doll*toy. For $**.**. Today upon checking my bank statement a charge went through on the debit card for $**.**. But also two charges show on the credit card. One for the same $**.** but also another for $**.**. I need to speak with someone about stopping one charge for the $**.** charges and finding out what the $**.** charge is for because she is unable to explain what that one is for. Thanks Larry Smalling

GetHuman4980301 did not yet indicate what TopHatter should do to make this right.

How GetHuman4980301 fixed the problem

We are waiting for GetHuman4980301 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get TopHatter's attention and get better help faster. Tap below to get started.
Having TopHatter issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

TopHatter

Some sort of Star Wars doll*toy.
Refund a Charge issue
Reported by GetHuman4980301
Jun 22nd, 2020 - 8 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 1899 others
0 customers following this

Timeline

GetHuman4980301 started working on this issue
Jun 22nd, 2020 2:28pm
GetHuman4980301 indicated the issue is not fixed yet.
Jun 23rd, 2020 12:11pm
GetHuman4980301 indicated the issue is not fixed yet.
Jun 23rd, 2020 12:23pm
GetHuman4980301 indicated the issue is not fixed yet.
Jun 24th, 2020 11:43am