I had to sign into my account but couldn't remember my password. After several attempt...

GetHuman4951357's Account Access issue with TopHatter from June 2020

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Help with my TopHatter issue
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GetHuman4951357's next move: try the TopHatter help center.
TopHatter doesn't have a customer phone number that is answered by an agent. Instead, GetHuman4951357 will want to follow the link below to head to their help center. We will check on GetHuman4951357 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman4951357 may need:
Username, Password, and Email address on the account
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman4951357's own words
I had to sign into my account but couldn't remember my password. After several attempts I signed in with google. This was a new account. I had no list of orders nor credits. I tried several times to sign into my original account clicking that I forgot my password. they said that they would send a code to my email. I never received any. I checked the profile under my google account. It was missing * characters. I tried to reset my profile but the email address kept going back to the incorrect one. How can I retrieve my original account with my orders and credits. I have cancelled the google tophatter account

GetHuman4951357 did not yet indicate what TopHatter should do to make this right.

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TopHatter

Account Access issue
Reported by GetHuman4951357
Jun 15th, 2020 - 4 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 1885 others
0 customers following this

Timeline

GetHuman4951357 started working on this issue
Jun 15th 10:59pm

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