GetHuman-llamunke's customer service issue with TopHatter from November 2018
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Help with my TopHatter issue
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Get a straight answer. I won an auction and they will not honor it. They keep giving nonsensical replies to my messages. ... Hello there, **I thought I was bidding on a refurbished computer. I bid and won it for $**. The photo I submitted is a screen shot of the win. It shows there are ** bids and that I won the auction. When I went to pay the invoice it shows a pyramid clock instead. I want the item that your site showed me I was bidding on and that I won. I feel like I have been tricked by either the seller or tophatter.com.**I won a MacBook earlier in the year for $**, so I thought nothing strange about winning this auction. You can check my past purchases if you'd like to.**This really seems like some kind of deception to me. I thought this site was reputable, so I'm very upset that the item I bid on and won was switched out for another item. **I really enjoy this site and know quite a few people who enjoy using it too. I would like to continue to do so in the future if this is resolved satisfactorily. Step up and do what's right! *Thanks so much for your concern and help in this matter...**Have a good evening, **Cat Johnston
I feel disappointed and cheated. They need to own up to their problems.
Honoring the auction that I legitimately won.
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