Hello, I have a 'GO **** Wi-Fi' device.**I wrote to Tom-Tom in May **** ( Case Ref...

GetHuman-stibbard's customer service issue with TomTom from November 2018

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Hello, I have a 'GO **** Wi-Fi' device.**I wrote to Tom-Tom in May **** ( Case Ref ****** - ******) about my device's inability to connect to my computer via Wi-Fi. As a result I have been unable to update any software or maps. You suggested using the WPS button on the router. This did not work either. **I gave up at that point but had another try recently. Again I was told there was an 'Authentication problem' with my router ( which incidentally works successfully with several other devices I have in the house, such as an Amazon Firestick and a Canon printer ). When used the WPS button I got the following message on the device's screen ' WPS succeeded. Connecting to the net work....' with a buffering circle, which stayed on the screen for well over half an hour, at which point I gave up again. **I therefore decided to connect to my computer using a cable, as I used to do very successfully with my previous Tom-Tom device (a Start XL). I used the cable I use for charging and put it into the same socket on the back of the device. Regrettably, this does not work either as it shows up as 'No device connected' on the Tom-tom screen on my computer.**There is a female socket in the base of the 'GO **** Wi-Fi' device, approx ** mm long. Am I supposed to use this for data transfer ? If so, can you supply a suitable cable please.**The inability to update my 'GO **** Wi-Fi' is very frustrating and disappointing. I look forward to your suggestions for solving the problem. **Thank you**Peter Stibbard
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Customer service issue
Reported by GetHuman-stibbard
Nov 1st, 2018 - a mon ago
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Nov 1st 11:26am