Hi, My name is Sean Curry. The issue we had was with sending email. All was fine and th...

GetHuman2544405's customer service issue with Thunderbird from March 2019

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The issue in GetHuman2544405's own words
Hi, My name is Sean Curry. The issue we had was with sending email. All was fine and then all of a sudden it stopped working (around noon Pacific time). We are using the most current version of Thunderbird. We have GoDaddy with exchange server (Office ***) and set it up with Imap. We were able to get emails and all the folders were there but Thunderbird would give the Login to server failed message when trying to send emails. This went on for about * hours and then things were fine. I doubled checked with GoDaddy and all the account setting and DNS were correct and had not changed. I removed the account several times, rebooted and re-added it but this did not fix the issue. I double check all the server settings with GoDaddy and they too were correct. One user having the issue is using Windows ** and I am using Windows * (I know it is outdated) but again everything was working fine and we were able to get messages. The system is working fine currently but I'm wondering if you had an outage or what the problem might be so that I might correct or fix it if it ever happens again.

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Customer service issue
Reported by GetHuman2544405
Mar 18th, 2019 - 3 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 159 others
0 customers following this


GetHuman2544405 started working on this issue
Mar 18th, 2019 10:00pm