Hi,my name is Lela Cintron and I recently contacted my local Salvation Army here in Elg...

GetHuman-lela_cin's customer service issue with The Salvation Army from October 2018

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Hi,my name is Lela Cintron and I recently contacted my local Salvation Army here in Elgin to see if I qualified for utility assistance. I had a meeting with a young woman by the name of Kaitlyn who looked over my income and expenses and then told me that she would meet with a committee to see if I met certain criteria to receive funds for my Com ed bill.*The next day I was left a voicemail that informed me I was not able to receive any help based on me being " not an emergency and this is an ongoing struggle and you will need help again,also we suggest you spend less."*I can accept the fact of not receiving assistance, what I cannot accept is the terrible reasoning. *I have * children at home and work part time due to osteoarthritis and degenerative disc disease as well as spinal stenosis ( Joanna Barclay ) my pain management doctor if you need confirmation of that. *I receive a portion of child support that allows me to just meet my rent amount and *** dollars from snap. *I go to liheap yearly for help and recently found myself in a bind because of my children's school expenses and I cannot keep my payment arrangements with my utilities. I do not shop...for new clothes, I can't. I go to my parents for help and to be honest I humbled myself and threw my dignity out the door to ask for help from the salvation army *I felt awful as I listened to the voicemail telling me to not spend so much. ( I'm in the negative nearly **** dollars per month) I owe my family and my oldest son who is a veteran,money because they help me make my bill's and with things my children need.*I have no spending money.*I give everything I can to my younger children, I have a car only because my father gave me one.*I'm healing from bankruptcy and separation and for the office to offer this absurd advice was unreasonable. *I Just wanted to let someone know that this was how the Elgin office on Douglas Ave ran things *Thank you for reading. *Sincerely *Lela Cintron

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The Salvation Army

Customer service issue
Reported by GetHuman-lela_cin
Oct 22nd, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 24 others
0 customers following this


GetHuman-lela_cin started working on this issue
Oct 22nd, 2018 7:56pm

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