I called the Oregonian member services on December *, **** to cancel my subscriptions...
GetHuman721353's customer service issue with The Oregonian Newspaper from May 2018
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The issue in GetHuman721353's own words
I called the Oregonian member services on December *, **** to cancel my subscriptions (******** & *********). I asked to make sure that everything was paid in full and was told that $**.** was due and that my subscriptions would end on February *, ****. I made the required payment, with the confirmation number of ******. I was informed that the paper would stop and there would be no need for me to further contact the Oregonian. I repeated this information to make sure that I understood it correctly, repeating several times that I didn't need to do anything else and that the paper would end at that point in time. This was repeatedly confirmed.**On March *, **** I called to report that I had cancelled the paper back in December ****, speaking with customer service representative Michael and why was I still receiving the paper and now being invoiced. After a short discussion, Michael transferred me to his supervisor Frank to sort out the issue. I discussed the issue with Frank and he told me that he would take care of everything with Finance and they would clear the charge.**About a week later I received a Final Notice with an amount due of $***.** on account *******. I called customer service again, on March **, **** and discussed the issue with Tanisha. She told me to disregard the notice, my account was clear and told me that the second account was paid through January **, ****. I was confused by this but she confirmed that it had been prepaid and there were no charges on my accounts.**Now it is May and I received another Final Notice with $*.** due on account ********. I called yet again, on May *, ****, and spoke with Melissa. Melissa indicated that she could write off this balance but stated that the other account (*******) had a balance due of $***.*** you can imagine my frustration now?! I reviewed the history of my calls and request to cancel the subscriptions. Melissa confirmed my call history and indicated that she was unable to resolve this due to the amount. She stated that she would send this to Finance where they could review the calls (recorded history) and verify the information to clear the accounts. She also confirmed that the account would not go to Collections. Melissa advised me to call back in two weeks to confirm everything was taken care of.**So, here it is (May **, ****), two weeks have gone by and I've called and spoken with Chris to verify that the accounts are clear....and they are not. The charge of $***.** is still appearing on account *******. I reviewed everything with Chris and he spoke to a supervisor. He indicated that they are unable to do anything and that my next step is to contact you via this email. **You can verify everything through my call history:*December *, *****March *, *****March **, *****May *, *****May **, ******Please resolve this issue.
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