Hi there, I have been a long time Honest Co customer (going on * years now). However, m...

GetHuman972766's customer service issue with The Honest Company from August 2018

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The issue in GetHuman972766's own words
Hi there, I have been a long time Honest Co customer (going on * years now). However, my last * orders have been wonky. It's seems that you are only sending me * print for my entire order! I update my order every single month to get the latest prints. This last order was just your normal regular patterns but again I was sent my bundle with the same print for the entire order. I've spent the last * days trying to contact customer service on your phone number and it been placed on a long hold for over ** minutes with nobody ever answering. I am incredibly frustrated and disappointed with both the service and the product. I just changed my order date for this month with the new fall prints to be shipped today. I want to be guaranteed that I will get the prints I'm paying for. I also feel I should be given some type of credit on my next two orders since you have messed up both my orders and I can't get through to customer service.
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The Honest Company

Customer service issue
Reported by GetHuman972766
Aug 9th, 2018 - a yr ago
I have an issue with The Honest Company too
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Seen by 4 customers so far
Similar issue to 44 others
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Timeline
GetHuman972766 started working on this issue
Aug 9th, 2018 8:44pm
GetHuman972766 indicated the issue is not fixed yet.
Aug 9th, 2018 8:50pm