I am writing you guys and concerns to me having food poisoning my date and I came in to...

GetHuman4424561's Complaint issue with The Cheesecake Factory, Inc. from March 2020

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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman4424561's own words
I am writing you guys and concerns to me having food poisoning my date and I came in to the cheesecake factory after calling around *** pm on ********* . *I called to ensure that they were willing to serve us and that we wouldn’t be rushed to put a long story short I tipped my server $** and I received under cooked food that was Burnt on the outside. I was sick and so was my date I ordered a champagne rose I ordered two cheesecakes with fresh strawberries I also ordered the shrimp scampi and he ordered the Sweet and sour shrimp plate . We also had nachos . My order total **.** . I called the restaurant the next day as soon as they opened and I spoke with the manager named Marco he told me that he would send me out some type of gift card and a letter apologizing I waited until today to call because I have not received anything that he promised and he lied to me and told me that he is not the manager that I spoke to aunt only offered me a $** gift card back to the cheesecake factory instead of a refund after he found my ticket when I asked him for my receipt number so that I can call corporate he denied me that info . I am appalled and shocked as a veteran . I was simply trying to enjoy a meal after I came home . This is ridiculous behavior . He told me it was “too late to refund my card” I literally called the next day and have my phone records to prove it

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The Cheesecake Factory, Inc.

Complaint issue
Reported by GetHuman4424561
Mar 4th, 2020 - 3 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 34 others
0 customers following this
Items needed
Name on the reservation


GetHuman4424561 started working on this issue
Mar 4th, 2020 6:40pm