My two sons and I went to cheesecake Factory in Brandon Florida yesterday for his bi...
GetHuman3194213's Complaint issue with The Cheesecake Factory, Inc. from July 2019
Help me with my issue
First: share to improve GetHuman3194213's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3194213 may need:
Name on the reservation
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3194213's own words
My two sons and I went to cheesecake Factory in Brandon Florida yesterday for his birthday ********, The service was poor and chaotic. we did not receive small plates for are bread, no ask us if we wanted refills on our beverage, the food took a long time to come out and it was luke warm by the time it got to the table. the server that address initially had informed us that she would not be are server another women would be serving.us this person never came to our table radom people drop off our food while in transit to someone else's table, never stopping to ask if we needed anything. This was so upsetting to me because they ruined my sons Birthday dinner. I finally complained to the manager, he stood explaining to me about it was shift change, I found this explanation to be unprofessional a inadequate, He offered me a free slice of cheese cake in a casual unconcern manner as if that would make up for ruining my son's Birthday dinner.
GetHuman3194213 did not yet indicate what The Cheesecake Factory, Inc. should do to make this right.
I have an issue with The Cheesecake Factory, Inc. too
How GetHuman3194213 fixed the problem
We are waiting for GetHuman3194213 to fix the problem and share the solution with the rest of us customers.
Please help with my The Cheesecake Factory, Inc. issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.