I bought a sofa last May and had it put in my new addition. It did seem a bit too big b...

GetHuman-mjmoock's customer service issue with The Brick from November 2018

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I bought a sofa last May and had it put in my new addition. It did seem a bit too big but I thought it would be ok. I covered it with a sheet and have not used it. Just had the tv connected in the new room and find there are problems. It is very hard and not too comfortable. I have arthritis in my hip so that’s not good for me. The one in the showroom was not as hard as this one. Could I possibly exchange it? It is in mint condition. Has not been used at all. It would be wonderful if I could exchange it. I would appreciate it so much. It is gray and has the elongated seat (foot rest) at one end. My total bill was $***.** though the sofa was $***.**. Plus Admin. If $**.** and Wty. $**.** plus delivery of $**.** (thought that was free!) plus tax. No. **** Charcoal sofa chaise. My acct no. ******DQBED. MOOCM*****. I would love to hear from you! Margaret Moock
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The Brick

Customer service issue
Reported by GetHuman-mjmoock
Nov 2nd, 2018 - a mon ago
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GetHuman-mjmoock started working on this issue
Nov 2nd 4:04pm