I spoke with a Texas Workforce Unemployment representative at (***) ***-**** on August...

GetHuman5161043's customer service issue with Texas Workforce Commission - Unemployment Benefits from August 2020

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The issue in GetHuman5161043's own words
I spoke with a Texas Workforce Unemployment representative at (***) ***-**** on August **, ****. I explained that I continue to try and login to the online system to file for unemployment for the first time and I keep getting logged out. The rep did some research and said that their records show that I applied for unemployment insurance on May **, ****. They sent me a letter requesting more information on June **, ****. They have not received a response. I told the rep that this was impossible because I was not laid off from my job until July **, ****. I did not apply and I did not receive a letter from them.**I asked what she could do about it and she said that she did not have the authority to override the system and suggested that I keep calling and try to speak with someone higher in the TWC organization who could help me.**I have been trying to reach a live person ever since and have been unsuccessful.**I need help to cancel the application in May that the TWC has in the system or to change it so that I can finish applying for and begin to receive unemployment insurance.**Thanks.**Charles Bruce Shaffer

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Texas Workforce Commission - Unemployment Benefits

Customer service issue
Reported by GetHuman5161043
Aug 13th, 2020 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 6184 others
0 customers following this

Timeline

GetHuman5161043 started working on this issue
Aug 13th, 2020 8:06pm