Taco Bell located on **rd street in Lawrence Kansas routinely takes ** minutes through...

GetHuman-mattblo's customer service issue with Taco Bell from January 2020

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The issue in GetHuman-mattblo's own words
Taco Bell located on **rd street in Lawrence Kansas routinely takes ** minutes through drive through, the food is always prepared wrong, and they do not answer phone calls. This store is right beside my house, so I go there once a month or so. It almost always takes ** minutes or more to go through the drive through with no-one else in line, but that is not the main problem. Today, I ordered a quesarito and a quesadilla, neither had cheese, and the quesadilla wasn’t cut. When trying to call to let them know of their error, they answered the phone, did not say anything and then hung up. Then the phone was off the hook when I called back. this is probably the third time something like this has happened. This location is obviously run by people who do not care, it’s been months of problems like this and it won’t end. There were multiple people in line in front of me and I saw at least one returning to report their own problems with the food before I left. I don’t need a refund but I would like to have a functional Taco Bell location instead of the waste of time and money that this location proves to be time and time again. I’m not sure if it is the employees or if they have a problem with the management, but everyone who goes there agrees with me.

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Taco Bell

Customer service issue
Reported by GetHuman-mattblo
Jan 28th, 2020 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 672 others
0 customers following this

Timeline

GetHuman-mattblo started working on this issue
Jan 28th, 2020 12:19am