We live in Conway, Pa. And have a Taco Bell less than * minutes from our home. We were...

GetHuman-dkquinny's customer service issue with Taco Bell from October 2019

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The issue in GetHuman-dkquinny's own words
We live in Conway, Pa. And have a Taco Bell less than * minutes from our home. We were going to try the Uber delivery but decided to just run and get dinner. However we did look up the menu on line and looked at the offerings. We then went to the store to place our order. When we walked in and looked over the menu we were surprised to see a very large price difference. The store manager ( a very polite and professional young lady) explained that. Had we ordered on line the price would have adjusted automatically. My problem with all this is that had we ordered on line the price you'll have been $**.**. Since we went to the store the price was $**.**. A difference of $**.**. This is not much but in a situation such as ours. $**.** is a lot. Of money. I am on disability and extra money is not always available. I would have been even more upset had we ordered on line and then had an automatic price adjustment with out any notification. This was a relatively small order I can not imagine how things would have been had we placed a large order. I guess I am looking to have the communications between corporate and the app to be better so that they both have the same pricing and info. Like I. Said our differerance was $**.** and we did not cause a problem, but at some point some one will cause an issue at one of the stores. I hope that this gets to the proper people and the issue get resolved. *Thank you,*Dan Quinn

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Taco Bell

Customer service issue
Reported by GetHuman-dkquinny
Oct 27th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 2403 others
0 customers following this

Timeline

GetHuman-dkquinny started working on this issue
Oct 27th, 2019 12:17am