To fix problem: Please simply change the date of the original booking TPXGZP, JFK to LI...
GetHuman1957771's customer service issue with TAP Portugal from January 2019
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The issue in GetHuman1957771's own words
To fix problem: Please simply change the date of the original booking TPXGZP, JFK to LIS from October * to September **, without any additional charge.**The problem: The computer switched departure and destination so that the date was incorrect. The booking number is TPXGZP. It was supposed to be LIS to JFK, October *, ****. Instead, it was JFK to LIS on that date. I contacted customer service was on hold and with call taker for * *** hours. He was pleasant and changed the ticket to a different date, September **, **** so that the departure and destination did not have to be changed. ***I believe the call taker made the correct change. It was supposed to be JFK to LIS on September **, ****. **Instead, the change date got changed correctly but the departure and destination got switched to LIS to JFK. That switch is incorrect. **When I called TAP second time, the call taker acknowledged that all I had asked was for the date to be changed NOT the departure and destination. But he could not fix the problem. He said a supervisor would call me back "sometime" but he didn't know when and admitted it could be weeks before I heard anything from TAP.**Again, I just asked the tickets to be dated September **, **** JFK to LIS. I believe the call taker made the right correction. I think the TAP computer went to the wrong reservation. **I have a second reservation that is LIS to JFK on October *, ****. That booking number is TVQ***. So far, that reservation has stayed correct.**I have emails showing the original and wrongly date reservation on the October *, **** JFK to LIS.
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