To fix problem: Please simply change the date of the original booking TPXGZP, JFK to LI...

GetHuman1957771's customer service issue with TAP Portugal from January 2019

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To fix problem: Please simply change the date of the original booking TPXGZP, JFK to LIS from October * to September **, without any additional charge.**The problem: The computer switched departure and destination so that the date was incorrect. The booking number is TPXGZP. It was supposed to be LIS to JFK, October *, ****. Instead, it was JFK to LIS on that date. I contacted customer service was on hold and with call taker for * *** hours. He was pleasant and changed the ticket to a different date, September **, **** so that the departure and destination did not have to be changed. ***I believe the call taker made the correct change. It was supposed to be JFK to LIS on September **, ****. **Instead, the change date got changed correctly but the departure and destination got switched to LIS to JFK. That switch is incorrect. **When I called TAP second time, the call taker acknowledged that all I had asked was for the date to be changed NOT the departure and destination. But he could not fix the problem. He said a supervisor would call me back "sometime" but he didn't know when and admitted it could be weeks before I heard anything from TAP.**Again, I just asked the tickets to be dated September **, **** JFK to LIS. I believe the call taker made the right correction. I think the TAP computer went to the wrong reservation. **I have a second reservation that is LIS to JFK on October *, ****. That booking number is TVQ***. So far, that reservation has stayed correct.**I have emails showing the original and wrongly date reservation on the October *, **** JFK to LIS.
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TAP Portugal

Customer service issue
Reported by GetHuman1957771
Jan 13th, 2019 - 9 mons ago
I have an issue with TAP Portugal too
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Seen by 2 customers so far
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Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth
Timeline
GetHuman1957771 started working on this issue
Jan 13th 9:03pm
GetHuman1957771 indicated the issue is not fixed yet.
Jan 13th 9:04pm