I hope this email finds you well. After * full days of attempting to have my issue reso...

GetHuman-hajleigh's customer service issue with T-Mobile Porting Department from September 2018

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The issue in GetHuman-hajleigh's own words
I hope this email finds you well. After * full days of attempting to have my issue resolved to no avail, I have resulted in contacting you in hopes you could help me out. **I went into a T-Mobile location (store **** specifically) on Monday, September **, **** to have my service and telephone number transferred from Verizon Wireless to T-Mobile. I was assured this would be no problem as I had all of the information from my Verizon account readily available to make the switch. I signed up for a pre-paid account (my first time trying out this service) and was charged in-store for my monthly service. **To make a VERY long story short, my number was never ported from Verizon to T-Mobile. After almost a week, * hours on hold with customer service, (please see attached call logs) and two in-store visits, I still have a temporary number with absolutely no resolution in sight. I am being told by every T-Mobile employee both over the phone and in-store that there is nothing they can do. What's more, I cannot even take my number back to Verizon or another carrier because T-Mobile has it "tied-up" in the port request. **This has caused several issues as my original number is widely known by all. I am hoping you're able to help me out with this or have a contact of someone who can directly assist me. **Thank you for your time and attention to this matter.**My case number is: *****

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T-Mobile Porting Department

Customer service issue
Reported by GetHuman-hajleigh
Sep 17th, 2018 - 4 years ago
Not resolved
Seen by 33 customers so far
Similar issue to 7 others
0 customers following this

Timeline

GetHuman-hajleigh started working on this issue
Sep 17th, 2018 1:29am