I have a **% off coupon and was ready to place my order, but I had questions about some...

GetHuman-winemath's Complaint issue with SundanceCatalog.com from May 2019

Help with my SundanceCatalog.com issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-winemath's own words
I have a **% off coupon and was ready to place my order, but I had questions about some of the items. I called your customer service line over a * day period and could not get an answer. The phone gave a busy signal. I kept calling the last day the coupon was valid, the phone rang and rang the last time, then disconnected. I am a loyal customer, and am very disappointed by this experience. I was just going to throw away my coupon, but decided I should inform you that a good customer ready to purchase was unable to get through to customer support to get questions answered and complete an order. Again, today, I tried to call your number ***-***-**** and am still getting the busy signal after several tries. I would like to have my discount coupon extended (expired ****) or reissued and get my questions answered please. Can you help me? Thanking you in advance, Jan Davidson ***-***-****

GetHuman-winemath did not yet indicate what SundanceCatalog.com should do to make this right.

How GetHuman-winemath fixed the problem
Finally got my call answered
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SundanceCatalog.com

Complaint issue
Reported by GetHuman-winemath
May 20th, 2019 - 2 years ago
Fixed
Seen by 13 customers so far
Similar issue to 5 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-winemath started working on this issue
May 20th, 2019 5:33pm
GetHuman-winemath confirmed the issue is fixed. Hooray!
May 20th, 2019 10:05pm