GetHuman-colerosa's customer service issue with SuddenLink from September 2020
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The issue in GetHuman-colerosa's own words
WE WERE IN HURRICANE LAURA. WE HAD LINES BLOWN DOWN ... DEAR TO WHOM CONCERN,*I PAID MY BILL THIS MORNING, BUT I AM VERY DISPLEASED WITH YOU ALL. ** DAYS IS A LONG TIME WITHOUT INTERNET, TELEPHONE AND TELEVISION. I AM GOING TO BEGAN SEARCHING ANOTHER COMPANY IF AT ALL POSSIBLE. I DON'T THINK I SHOULD HAVE TO PAY AT ALL NEXT PAYMENT. I DON'T THINK YOU SHOULD HAVE CHARGED ME FOR MAKING A PAYMENT ON A BORROWED PHONE. WHY SHOULD ONE PAY FOR SERVICES YOU CAN'T USE. THAT WAS SO WRONG. HOW COULD I HAVE PAID FOR MY BILL AND I DON'T HAVE SERVICES? I USE INTERNET TO PAY MY BILL.*. JUST THE OTHER DAY I FILED FOR CREDIT ON THIS ACCOUNT. IF YOU HAVE ANY DECENCY, YOU WILL ALLOW IT. *. SUDDENLINK SHOULD HAVE BEEN MORE PROMPT IN REPAIRING ,*. PERSONS SHOULD NOT BE CHARGED.*. SUDDENLINK SHOULD HAVE CONTACT CUSTOMERS EXPRESSING THEIR FEELINGS.
I DON'T WANT TO PAY ANY OF THE ** DAYS WITHOUT SERVICES FROM AUGUST **, **** TIL SEPTEMBER **, ****
I BEEN WITH YOU ALL A WHILE. I PAY MY BILLS ON TIME.
I WILL BE SEARCHING FOR OTHER COMPANIES.
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