To whom it may concern:*the past two months I've been documenting Suddenlink Throttling...

GetHuman5289165's customer service issue with SuddenLink from September 2020

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The issue in GetHuman5289165's own words
To whom it may concern:*the past two months I've been documenting Suddenlink Throttling Down my Internet service for Several hours every night (see attached document), To the point of making it unusable, Useless. I don't recall being informed that my service was only good for Specific hours during the day.**The pandemic effects on our economy has made it necessary for me to supplement my income by other means.. One of the ways I do this is by purchasing items from eBay and then resell them for a profit. Last night I had Three bids closing within the window Suddenlink virtually shut off My Internet access, to say the least, I lost all three bids, this isn't the first time something like this has happened. I lost a significant amount of money because your Internet throttling Practices. The research I have done on the subject indicate that the practice is less than ethical and quite possibly illegal.**I am considering filing a complaint with a FCC, However,Before I do this I'm offering you a chance to Explain why I'm paying for full time Internet service yet only receiving part time Internet service.**Robert G. Schultejann.

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SuddenLink

Customer service issue
Reported by GetHuman5289165
Sep 22nd, 2020 - 2 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 3583 others
0 customers following this

Timeline

GetHuman5289165 started working on this issue
Sep 22nd, 2020 2:19pm

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