To whom it may concern:*the past two months I've been documenting Suddenlink Throttling...

GetHuman5289165's customer service issue with SuddenLink from September 2020

Help with my SuddenLink issue
First: share to improve GetHuman5289165's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5289165 may need:
Username, Password, Email address on the account, Name on the account, Phone number on the account, and Address on the account
The issue in GetHuman5289165's own words
To whom it may concern:*the past two months I've been documenting Suddenlink Throttling Down my Internet service for Several hours every night (see attached document), To the point of making it unusable, Useless. I don't recall being informed that my service was only good for Specific hours during the day.**The pandemic effects on our economy has made it necessary for me to supplement my income by other means.. One of the ways I do this is by purchasing items from eBay and then resell them for a profit. Last night I had Three bids closing within the window Suddenlink virtually shut off My Internet access, to say the least, I lost all three bids, this isn't the first time something like this has happened. I lost a significant amount of money because your Internet throttling Practices. The research I have done on the subject indicate that the practice is less than ethical and quite possibly illegal.**I am considering filing a complaint with a FCC, However,Before I do this I'm offering you a chance to Explain why I'm paying for full time Internet service yet only receiving part time Internet service.**Robert G. Schultejann.

GetHuman5289165 did not yet indicate what SuddenLink should do to make this right.

How GetHuman5289165 fixed the problem

We are waiting for GetHuman5289165 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common SuddenLink customer problems.
How Do I Get Device Support from Suddenlink?How Do I Recover My Account Access to Suddenlink?
Do you have a customer issue as well?
We can help you get SuddenLink's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having SuddenLink issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman5289165
Sep 22nd, 2020 - 4 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 3583 others
0 customers following this


GetHuman5289165 started working on this issue
Sep 22nd, 2020 2:19pm

Paying Too Much for Your Plan?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers