We moved from North Carolina to Baton Rouge on July **th. In June I set up a disconnec...

GetHuman5224947's Dispute a Charge issue with SuddenLink from September 2020

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You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman5224947's own words
We moved from North Carolina to Baton Rouge on July **th. In June I set up a disconnect date for the middle of July. However, Suddenlink cut it off the middle of June. We needed it reconnected since my husband worked from home. They said I had to pay in advance for the month of July to get it reconnected right away. I did that. I paid $***.** on June **th and $***.** again on July *st. They said I would then be paid up in full. I own my own equipment. I have called Suddenlink about a dozen times to get this resolved. I've been told by several people to disregard, because I am paid in full. But I keep getting emails about my bill being due. I'm told we owe $***.**.???**Terrible service! I'm through trying. Supervisors never call me back. My account was officially closed on August *nd. I've never dealt with such incompetent people.

GetHuman5224947 did not yet indicate what SuddenLink should do to make this right.

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SuddenLink

Dispute a Charge issue
Reported by GetHuman5224947
Sep 2nd, 2020 - 6 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 3462 others
0 customers following this

Timeline

GetHuman5224947 started working on this issue
Sep 2nd, 2020 6:50pm

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