Recent statement had a charge for a missed service call. On September **, ****, she was...

GetHuman-jlhuffma's Dispute a Charge issue with SuddenLink from September 2019

Help with my SuddenLink issue
First: share to improve GetHuman-jlhuffma's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-jlhuffma may need:
Username, Password, Email address on the account, Name on the account, Phone number on the account, and Address on the account
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-jlhuffma's own words
Recent statement had a charge for a missed service call. On September **, ****, she was home sitting on her porch, or in the living room. She was home. My daughter was also there. Called your company at **** am. Called me back finally at ***pm. Said there was no documentation of a service call, or a missed service call. She said that she could call and see when they were going to be here. I asked her to reschedule, due to a bad thunderstorm. I figured even if they showed, they couldn't do anything. For all of this, and the several attempts to get thru: we get billed $***. You used to be able to just call the number, get a person, get your problem resolved. Now you have to wait for a call back. Hahaha. If you get one. I want the charge taken off, because someone was here all day on the **th.

GetHuman-jlhuffma did not yet indicate what SuddenLink should do to make this right.

How GetHuman-jlhuffma fixed the problem

We are waiting for GetHuman-jlhuffma to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common SuddenLink customer problems.
How Do I Get Device Support from Suddenlink?How Do I Recover My Account Access to Suddenlink?
Do you have a customer issue as well?
We can help you get SuddenLink's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having SuddenLink issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

SuddenLink

Dispute a Charge issue
Reported by GetHuman-jlhuffma
Sep 30th, 2019 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 3600 others
0 customers following this

Timeline

GetHuman-jlhuffma started working on this issue
Sep 30th, 2019 9:24pm
GetHuman-jlhuffma indicated the issue is not fixed yet.
Oct 4th, 2019 4:47am

Paying Too Much for TV?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies