I have * TV's that receive Suddenlink cable svc. One of them works fine, but the other...

GetHuman1176388's customer service issue with SuddenLink from September 2018

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The issue in GetHuman1176388's own words
I have * TV's that receive Suddenlink cable svc. One of them works fine, but the other is horrible. It jumps, freezes, stops with message that the network is too slow and provides a web address for help, but the web address does not work. This started several months ago, and has only gotten worse, to the point that the TV in my bedroom can't be watched at all. If I try to fast forward, it stops altogether with the "network too slow" message. I would like for someone to fix the bedroom so that it works like the one in the living room. I can't even watch the news from my bedroom TV, so I may as well not have it at all. I am also very unhappy about the fact that VOD is not available in my area, and I was not told that when I subscribed (December, ****). If things don't get better very soon, I won't have any other options but to re-establish svc with DirecTV.
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SuddenLink

Customer service issue
Reported by GetHuman1176388
Sep 21st, 2018 - a yr ago
I have an issue with SuddenLink too
Not resolved
Seen by 19 customers so far
Similar issue to 484 others
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Timeline
GetHuman1176388 started working on this issue
Sep 21st, 2018 4:03pm