I have attempted to speak to someone from Suddenlink for over a week now. I have been p...

GetHuman-tmarchky's customer service issue with SuddenLink from July 2018

Help with my SuddenLink issue
The issue in GetHuman-tmarchky's own words
I have attempted to speak to someone from Suddenlink for over a week now. I have been put on hold for over an hour only to be disconnected. I have been told a “supervisor” will call me back only to never receive a call back. I need my issue resolved today please. I am currently at work, on hold now for *** minutes. *My address:*Tracy Marchky**** S Tulsa Ave*Russellville, AR *******Issue: I was billed for a technician “no show” however not only does husband work from home but we have security cameras. I was told we received a call and a door hanger. Both of which are untrue. This charge is a fabrication and needs to be removed immediately. Additionally we still have intermittent service which no one seems able to correct yet we are charged each month for service we are not receiving. **Please let me know today how we can rectify this situation and false billing.

GetHuman-tmarchky did not yet indicate what SuddenLink should do to make this right.

How GetHuman-tmarchky fixed the problem
I stayed on the phone over * hours, called back and asked to cancel service, then I got attention. Couldn’t get anyone for a billing question but when I threatened to leave they decided I was worth speaking to. Terrible customer service.
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SuddenLink

Customer service issue
Reported by GetHuman-tmarchky
Jul 9th, 2018 - 4 years ago
Fixed
GetHuman-tmarchky shared how to fix
Seen by 20 customers so far
Similar issue to 216 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number

Timeline

GetHuman-tmarchky started working on this issue
Jul 9th, 2018 3:11pm
GetHuman-tmarchky shared this issue with others over email
Jul 9th, 2018 3:12pm
GetHuman-tmarchky confirmed the issue is fixed. Hooray!
Jul 10th, 2018 5:51pm

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